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Frequently Asked Questions

Can't find the answer to your question? Don't hesitate to reach out at info@loyalbakeware.com or via our live chat!

General

How do I contact your support team?

You can contact us via:

  • Email: info@loyalbakeware.com
  • Phone: 07 3881 3950
  • Live Chat
  • Contact Form

Are you open to the public?

No, our warehouse and offices are closed to walk-ins. Any visits or meetings must be organised via our team. Reach out via info@loyalbakeware.com or our contact form.

If I create an account, how is my information stored?

All information is stored securely and privately via Shopify. You can view and learn more about our privacy policy here.

Purchasing

Why can't I see any prices?

As a B2B-only store we only show prices to our customers with an approved account. If you would like to become a customer, register here!

How do I buy your products?

To purchase directly from us you need to have an ABN and/or a food business license. If this is you, register your information with us here and we will get back to you!

What is your returns policy?

All goods sold carry a 1-year limited warranty against manufacturer defects in materials and workmanship under normal use. Written notification of any faults, damaged goods or order discrepancies must be submitted to LOYAL Bakeware within 7 days of receiving the damaged goods.

If you have received received a faulty item there is a discrepancy with your order, reach out to us here.

What are your minimum order quantities?

Minimum order quantities will depend on your account's terms and conditions. You can find out more about what your account's MOQ's and terms and conditions here.

Do you offer dropshipping?

No, we do not offer dropshipping. LOYAL Bakeware is strictly B2B and does not drop ship or deliver to third-party addresses.

What payment methods do you accept?

We accept payments via EFT and credit card.

What are your terms of NET payment?

Please refer to our payment terms and conditions page here.

Are customisation or private labelling options available?

Yes, we do offer custom labels. If you're interested, please fill out our custom product request form and we will get back to you!

Can I get product samples?

We offer product samples on certain ranges. If you would like to sample a product or product range, reach out to us here.

Do you provide product images and marketing content?

Yes! When you sign up we will provide you with access to our customer content Dropbox which includes product images and lifestyle marketing content.

Shipping

How long will it take for my order to be delivered?

Once you have placed your order, it can take up 2 business days for us to pick and pack your order.

Once your order has left our warehouse, shipment times are as follows:

  • Queensland: 1-2 Days
  • New South Wales: 2-3 Days
  • Victoria:
  • South Australia:
  • Northern Territory:
  • Western Australia:
  • Tasmania:

If you need your goods urgently let us know so we can discuss express shipping options.

Do you ship internationally?

We do! When you sign up we will explore global shipping options with you. Please note, international customers are responsible for paying duties and taxes and shipping costs incurred can be high.

Can I pick up my order?

Yes, once your order has been confirmed and you have been notified that your order is ready for collection you are welcome to come pick it up from our warehouse in Brendale, Queensland.

How do I track my order?

Orders can be tracked via your order update emails by clicking on the consignment number or via your account page on our website.